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Privacy Policy

At Wood Travel, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal information—whether through our website, by email, phone, in person, or while doing business together. By using our services, you agree to the terms outlined below.

1. Who We Are

Wood Travel is a Canada-based travel agency and we are committed to safeguarding your privacy. This notice explains how we handle your personal data in compliance with applicable privacy laws.

If you have any questions, please contact us:

2. What Data We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

  • Identity Data: First, middle, and last name, or company name

  • Contact Data: Email address, phone number, billing/shipping address

  • Travel Data: Passport information, emergency contacts, loyalty memberships, itinerary preferences

  • Payment Data: Credit card or bank details

  • Transaction Data: Services purchased, travel history

  • Technical Data: IP address, browser type (collected via cookies)

  • Marketing Preferences: Your communication and promotion preferences

We do not request or collect any sensitive data such as health, race, religious beliefs, or criminal records.

3. How We Collect Your Data

We collect data in the following ways:

  • When you inquire about or book travel services

  • When you email, call, or meet with us

  • When you provide personal details for passport, insurance, or payment purposes

  • When you visit our website and accept cookies

  • When you attend events or respond to promotions

We may also receive basic personal data from publicly available sources or referred contacts.

4. How We Use Your Data

We use your data to:

  • Process travel bookings and payments

  • Respond to inquiries or service requests

  • Fulfill legal and contractual obligations

  • Send service updates, policy changes, and optional marketing emails (only with your consent)

We will never sell or rent your personal information.

5. Marketing and Your Choices

You will only receive marketing emails from us if you opt in. You may unsubscribe at any time via the link in the email or by contacting us directly.

If you opt out, we will retain a record of your contact preference to ensure your wishes are respected going forward.

6. Sharing Your Data

We only share your data when necessary to fulfill your request—for example, with airlines, tour operators, travel insurers, or cruise companies.

We may also share your data with:

  • Professional advisors (e.g., lawyers, accountants)

  • Regulatory authorities if legally required

All third parties must comply with strict data protection standards.

7. Data Security

We take comprehensive steps to protect your data:

  • All sensitive information (e.g., payment data) is encrypted online

  • Access is limited to employees who require the data to serve you

  • All computers and mobile devices are protected with McAfee antivirus software

  • Personal data stored electronically is kept in a secure environment

If we ever suspect a data breach, we will notify you and relevant authorities as required by law.

8. Data Retention and Destruction

We retain your personal data only as long as needed to fulfill services and comply with legal requirements. Afterward:

  • Paper files are destroyed every 7 years through electronic shredding, followed by incineration

  • Electronic files are permanently deleted every 7 years according to CRA guidelines.

9. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request corrections to your data

  • Request deletion of your data

  • Object to or restrict data processing

  • Withdraw marketing consent at any time

To exercise any of these rights, please contact us using the details above.

10. Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience. These include:

  • Strictly Necessary Cookies for core functionality

  • Performance Cookies to track site usage and improve performance

  • Functionality Cookies to remember preferences

  • Targeting Cookies for relevant content or ads

You may disable cookies in your browser settings, but this may affect site functionality.

11. Updates to This Policy

This privacy policy may change from time to time. Any updates will be posted on our website. If the changes are significant, we will notify you directly.

If you feel we are not abiding by this policy, please contact us immediately.

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